Why is my money still 'On Hold'?

Why is my money still 'On Hold'?

After 'Good Delivery', the transaction is required to be manually reviewed by our admins for additional security and may take a up to 7 days to appear in your balance. The better your reputation as a seller, the faster your earnings will get approved.

Withdrawals happen on Monday and Thursday where you should expect most of your earnings to be approved the day before withdrawal day. We try to accumulate all earnings to be approved at once to smoothen the process.

Example:
Seller A sold his account and buyer marked 'Good Delivery' on Monday
Expected time earning will be approved - same week Friday or Saturday, at the latest Sunday before Monday withdrawal.

 

Seller A sold his account and buyer marked 'Good Delivery' on Thursday
Expected time earning will be approved - Next Tuesday or at the latest Wednesday

Issues that may result in a delay on approving completed orders:
  1. Order has just been completed/confirmed less then 7 days before withdrawal day.
  2. Order has an ongoing dispute/uncertainty in the chat, and there is no delivery confirmation by the buyer

As you sell more and climb up your seller rank in ZeusX, your on hold duration will be shorten.

Example: Platinum tier seller on hold duration will be less than Gold tier seller and Gold tier seller on hold duration will be less than Silver tier and so on.