General Buyer Questions
How do I secure my game account and prevent myself from getting scammed?
We've all heard of horror stories of accounts being recovered a couple of days after you have played on it. Therefore, we will be teaching you how to secure your account for COC & Genshin Impact and prevent it from being taken back. ⚔️ COC ⚔️ 1. ...
What Should I Do If My Purchase Has Issues Or Seller Does Not Deliver?
The overwhelming majority of transactions occur successfully. Contact the Seller first via Chat, as usually it may be a small and genuine issue (e.g. mistakes in login details provided etc). If still unresolved, report an issue within the trade ...
Is Buying Free?
Yes it is free! However, depending on what is your selected payment method/option, you may be charged processing fees incurred from payment service provider (usually 0-5% of item price). ZeusX does not earn from this. The breakdown is shown ...
What Payment Options Can I Use?
We currently support the following payment methods: Cryptocurrency Debit/Credit Cards DANA OVO Giropay Sofort From existing balance More options are coming your way! If you wish to request a specific payment option for us to consider and expedite, ...
I think I just got scammed, how do I get my refund?
Do not worry, your money is not with the seller yet! If you have a complaint about a Seller, and not able to resolve it mutually, please contact the customer service department via by logging a ticket at the bottom right of the page here: We aim to ...
Refund Policy
All sales are final at ZeusX and refund will not be given unless the item is not delivered, or what was delivered is not working or as described. For such cases, buyers are covered under ZeusX Guarantee. Buyers shall only confirm GOOD DELIVERY of the ...